URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected] Please mention the job title above in the subject line The recruiter in charge of this role is Marie AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=011399 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Bilingual Customer Service Administrator (Strong Customer Service Exp) Location: Montreal, QC Duration: 12 months contract with possibility of extension. Job Description: • Customer Service Administrators’ primary task is essentially to assist customers with their inquiries • Takes ownership of any inquiries that cannot be resolved at point of contact and drives resolution for the customer. • Effectively manage and take ownership of customer inquiries (mail, fax, phone, email) through to resolution • Research and analyze customer issues and recommend solutions within empowerment guidelines • Process billing adjustments with a high level of accuracy • Effectively interface with other internal departments as required • Escalate issues to resolve inquiries within an acceptable timeframe • Ensure excellent customer experience Required Skills: • University degree, Community College Diploma or business equivalent • Customer-focused • Bilingual French & English - mandatory • Excellent problem-solving and communication skills (verbal and written) skills • Self motivated, organized with strong attention to de