Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] Please put the job title as your subject line: The recruiter in charge of this role is Prakash. AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=009436 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is a major bank; they are looking for a Bilingual Collection Agent in Montreal (Brossard), QC to work on a long term assignment. Job Responsibilities: • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. • Responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection. • Receive payments and post amounts paid to customer accounts. • Locate and monitor overdue accounts. • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts. • Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise. • Arrange for debt repayment or establish repayment schedules, based on customers financial situations. Skills: • Verbal and written communication skills, customer service and negotiation skills. • Ability to work independently and manage ones time. • Ability to accurately document and record customer/client information. • Knowledge of federal, state, and company policies, procedures and regulations as related to collections. • Previous experie