URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected] Please put the job title as your subject line: The recruiter in charge of this role is Kathrine AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=007724 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established bank, situated in Montreal, Quebec. They are looking for a Bilingual Customer Service Agent (Banking Sector) This is a 6 months contract with a very high possibility of extension (Temp to Perm Position). Job Overview Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: • High School Diploma or equivalent. • 1 to 3 years customer service related experience required. Skills and Competencies: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to comprehend and communicate in more than one language. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inqu