What do you need to bring to this role to be successful? • The desire to proactively identify opportunities to help customers with their financial needs by matching them with the best products and services that BMO offers, including cross-selling and referral opportunities to other groups within BMO • The motivation to meet and exceed your personal sales targets • Strong listening and communication skills to identify and promote financial solutions that meet or exceed the customer’s financial needs • Solid multi-tasking ability with above average keyboarding and internet/computer navigation skills for searching on-line for client data and product information while simultaneously conversing with client • Possess the ability to be a self-starter and embrace change • Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the customer through the process • Put the customer and their needs first What are we looking for? • Flexibility to work a schedule designed to meet your customers’ needs. The Customer Contact Centre is a 7 day / 24 hour operation – candidates must be available for a variety of shifts to cover the hours of operation including day or evening shifts, weekends, and statutory holidays. o Candidates will be scheduled 37.5 hours per week via a schedule bidding process. Flexibility comes based on tenure and performance. • Fluently bilingual (English & French) • Completion of at minimum a high school diploma or 1-2 years of equivalent work experience in customer service and sales (preferably in one position). • Availability for full time training between the hours of 8:30am and 5:00pm, Monday to Friday. Attendance to all training sessions is mandatory. Following the completion of training that will start on January 15th 2014, candidates must be available to work for the evening shift between 2pm and midnight.