My client is a well-established bank, situated in Montreal, Quebec. They are looking for a Bilingual Customer Service Representative. This is a 4 months contract with the possibility of extension. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] Attention Sheena Job Overview: We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone. Our customer contact centre teams help customers online and by telephone in a dynamic, fast-paced environment. Discover the satisfaction of helping customers achieve their financial goals. Paid training, on-the-job coaching and varied career possibilities give you the support you need to turn your potential into performance, while full-time or part-time work lets you balance what matters to you. Job Description/Accountabilities: • This is a Bilingual Customer Service Position. Applicants must be fluent in English and French. • As a front line contact center employee you will play a critical role in delivering great customer experience for customers calling the organization to do business over the phone. • You will build, enhance and protect relationships with customers through listening, problem solving and recommending products, solutions and services. • You will proactively identify sales opportunities, including cross-selling opportunities to other groups within the organization. Work Schedule Condition: • Full-time permanent position (37.5 hours per week) • $16 an hour plus night bonus- Information will be further provided • 2 months training is provided with the $16/hr pay. • Required to be available several weekends (Saturday and Sunday) • Transportation premium of 25$ per worked day if candidates working evening shift until 2:00am Qualifications/Skills/Exp