VeriSM is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.It helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk. Service management principles are defined and communicated throughout the organization, acting as guardrails or guides for all product and service development and operation.
VeriSM also helps organizations to evolve their operating model, based on an integrated selection of management practices. VeriSM provides flexibility and responsiveness as opposed to a one size fits all approach. This is necessary since all organizations are different, in terms of their size, the types of customers they serve, and their culture. VeriSM doesnt tie organizations to a single management product and it allows the operating model to change when required.
VeriSM is:
Value-driven: focuses on providing value to the business
Evolving: an up to date approach which will continually evolve
Responsive: facilitates a tailored approach depending on the business situation
Integrated: helps you fit all the different practices together
Service
Management
⦁ 2 Full Days Classroom Training
⦁ Certification Exam
⦁ 100% Success Rate
⦁ Hardcopy material
⦁ E-Certificate
⦁ TRAINING