Found in mid-range hotels or smaller establishments, they typically assist with basic guest inquiries, restaurant reservations, and local recommendations. In more upscale hotels, the senior concierge may have more experience and be able to handle more complex guest requests, such as arranging transportation or Miami concierge booking exclusive experiences. Some luxury hotels have a "Chief Concierge" position, which is considered a high-ranking role. The Chief Concierge oversees the entire concierge team, coordinates special services, and maintains relationships with local businesses to offer premium experiences to guests.
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