Service Operation manages the day-to-day operation of a service and provides guidance on the effective and efficient delivery and support of services.
The purpose of SO is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.
The objectives include:
⦁ Maintain business satisfaction and confidence
⦁ Minimize the impact of failure on day-to-day operations
⦁ Ensure services are provided to authorized users only
⦁ 16 hours of instructor led classroom training
⦁ ITIL intermediate SO exam
⦁ 100% Success Rate
⦁ Hard copy of the material
⦁ Softcopy of ITIL SO material
⦁ E- certificate
⦁ Highly competent and ITIL Expert certified trainers
⦁ Free refreshment classes within 6 months