Customer Service Representative (CSR)

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Posted on 4-Jun-2019 17:46
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********************************************Temporary position **************************************** As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations. Role Summary The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations. Key Responsibilities •Support customer inquiries received via phone / email and offer answers / solutions to ensure superior service while respecting the established procedures •Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations Required Qualifications Formal education •College diploma (DEC) •Preferred: University diploma Experience •1 to 2 years of experience in the customer service field, preferable in a call center environment. Competencies •Strong oral and written communication skills in both French and English •Excellent telephone etiquette •Knowledge of the products / services of the company •Negotiation skills Work schedule •Schedules staggered in rotation from 8am to 9pm, Monday to Friday. •37.5 hour work week. Your interest in this opportunity is appreciated. Only those under consideration will be contacted.

Address 4865, rue Marc-Blain Saint-Laurent QC H4R 3B2