Service Operation manages the day-to-day operation of a service and provides guidance on the effective and efficient delivery and support of services. The purpose of SO is “ to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.” The objectives include: ⦁ Maintain business satisfaction and confidence ⦁ Minimize the impact of failure on day-to-day operations ⦁ Ensure services are provided to authorized users only ⦁ 16 hours of instructor led classroom training ⦁ ITIL intermediate SO exam ⦁ 100% Success Rate ⦁ Hard copy of the material ⦁ Softcopy of ITIL SO material ⦁ E- certificate ⦁ Highly competent and ITIL Expert certified trainers ⦁ Free refreshment classes within 6 months