Position: Desktop Support Location: Montreal Canada (with bilingual skills English and French) Position Type: Contract / Full time Job description: Year of Experience in End User Computing OR Desktop Support for minimum 3 ~ 4 Years • Excellent verbal and written communication skill in both French and English Languages. • Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments. • Working knowledge in L1 tasks related to all Data and Voice Network related troubleshooting, cable patching and equipment handling in network hub rooms & closets. • Working knowledge of ITIL methodology • Excellent working knowledge of Windows 7, 8, MS Office 2013 • Good working knowledge of Mac OS, Windows • Strong working knowledge of Workstations, desktop, laptop, printers/fax, iOS device and peripherals, graphics cards and network cards. • Strong knowledge of PC/ Workstation builds • Strong working experience in network cabling and the related concepts • Working knowledge of Active Directory 2003/8, Microsoft Exchange, DNS, DHCP, Group Policy etc. • Troubleshooting knowledge of iPad, iPhone, Android and other smart technologies • Excellent working knowledge in asset / inventory management • Ability to maintain composure and focus while troubleshooting and solving technical issues. • Ability to adhere to a schedule of client appointments while adapting to customer requests. • Demonstrated ability to communicate complex technical concepts in simple language. • Strong experience and working knowledge of current Windows Operating Systems. • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable. • Excellent customer service skills • Ability to work in various shift hours. Thanks & Regards, Prasanth Technical Recruiter VDart Inc. Phone: 678 740 6857 E-mail:[email protected] Website: www.vdartinc.com #1000Str