Principal Accountabilities • Conducting outbound phone interviews • Ensuring that you reach the target respondent and scheduling call backs as necessary • Follow strict industry quality guidelines for obtaining consistently unbiased data • Practice good customer service/telephone techniques at all times • Maintains confidentiality of procedures, scripts and respondent information at all times • Adhering to industry quality standards Qualifications Requirements • High school completion or equivalent • 6 months of customer service experience • Excellent communication skills • Clear speaking voice • Reading ability • Ability to work independently • Available a minimum of 22 evening hours a week and 20 hours of weekend work per month, or 22 daytime hours a week. Technical Requirements • Quiet home office space with a landline corded phone (i.e. VOIP or other internet phone services, cordless phones, and cellular phones are not compatible) • A computer with Windows 7 or higher, minimum 1GHZ single core or dual core processor with at least 512MB of RAM (Mac acceptable if Windows is installed) • Internet access with a minimum speed of 3mbps • Wired internet connection; Wi-Fi not compatible • Noise-cancelling headset that plugs into the corded landline phone (i.e. USB is not compatible) • Computer proficiency with Word, Excel, Email • Internet Explorer 8/9/10 (i.e. IE 11 is not compatible) • Located within the local calling area of Montreal (514, 450 or 438) Physical Requirements • Ability to use a computer keyboard • Work environment is indoors, and majority of the time is spent sitting at a desk in front of a computer Apply online at: http://opinionsearch.com/en/work-home