URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] Please put the job title as your subject line: The recruiter in charge of this role is Prakash AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=011352 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is well-established in the printing and consulting industry. They are looking for Bilingual Field Service Technician (Printer and Copier) in Quebec City, QC to work on a long term assignment. Essential Duties: • Provide repair and service support in customer’s location, working with low to mid-range office products (Printers, Copiers, and Fax) in a break/fix mode and preventative maintenance mode. • Break/Fix and maintenance PC, Printers, Fax, and Copiers • Range of maintenance on assigned products including repair, on-site troubleshooting, installation, removal, retrofit, and preventive maintenance activities • Take responsibility of customer satisfaction by providing timely and courteous service with minimal support from other personnel. • Observe all service call procedures including preliminary notification to the customer of call receipt with established time of arrival (ETA) whenever possible. • Participate as a full member is a service workgroup and contribute to the group’s productivity. • Keep service management informed of potential customer issues if unable to resolve • Repair and service support in customer’s location • Customer call assistance • Present a professional Image • Professional dress code • Po