URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected] Please put the job title as your subject line: The recruiter in charge of this role is Marie AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=010228 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established printing and consulting organization located in St. Laurent, QC. They are looking for Bilingual Customer Service Rep (Technical knowledge & advanced French language) Length: 12 months contract with a strong possibility of extension Shifts: Flexible between 8am and 6 pm Monday through Friday Job Description: This is a French only position, an excellent French without any accent is very important. This position is responsible for driving Customer Satisfaction by providing remote hardware and Network Solutions to External Customers by providing telephone support for a variety of calls ranging from general inquiries to technical service issues. Responsibilities include: • This role provides 1st line support by selling the benefits of trouble shooting over the telephone to external customers to ensure problem resolution and thus establishing customer satisfaction with each call • Provide excellent Customer Service and answer the customer’s call in a friendly and professional manner • Establish and maintain good customer relations with both internal and external customers • Diffuse difficult Customer situations • Focu