URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] Please mention the job title above in the subject line The recruiter in charge of this role is Denise AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=008450 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established Printing Industry Company, situated in St-Laurent Quebec. They are looking for a Bilingual Tier 1 - Technical Support Representative (w-network & hardware troubleshooting Exp) This is a long-term contract with a strong possibility of extension. Summary: This position is responsible for driving Customer Satisfaction by providing remote hardware and Network Solutions to External Customers by providing telephone support for a variety of calls ranging from general inquiries to technical service issues. This role provides 1st line support by selling the benefits of trouble shooting over the telephone to external customers to ensure problem resolution and thus establishing customer satisfaction with each call. Essential Functions: • Provide excellent Customer Service and answer the Customer’s call in a friendly and professional manner • Establish and maintain good customer relations with both internal and external customers • Diffuse difficult Customer situations • Focus on providing solutions • Solve Customer hardware and network solutions problems at 1st level or engage 2nd level support for resolutions. • Meet and exceed performance targets • Understand responsibilities of various department