My client is a well-established Printing Company, situated in Montreal, QC. They are looking for an individual with Bilingual Client Relations/ Support Specialist (W/ Business Operations exp. in Printing Field). This is a 2 year contract assignment that has potential for an extension. Position Overview • Printing Services is seeking a SSR to join our team supporting our CDMs and CDEs. As part of a results driven, dynamic sales and operational team, the SSR will enable customer satisfaction by providing end-to-end support where sales intersects customer administration and post-sale requirements. Similarly, the SOS will allow CDMs/CDEs to be more productive and to focus more on core business activities requiring their specialized knowledge and skill sets. Major Responsibilities • Provide support to CDMs and CDEs and successfully leverage printing processes and resources for order entry, equipment delivery and installation, billing and other customer administration or shared services as well as Xerox processes and resources for post-sale such as service, supplies and systems • Take ownership for and solve specific problems and issues that are identified, using a closed loop process • Log all issues and develop a database of key problems in order to develop corrective strategies for systemic problems • Comprehend CDMs and CDEs issues and elevate to the appropriate personnel for correction • Establish and maintain an effective partnership with CDMs and CDEs (initial focus will be Quebec CDMs and CDEs and ultimately support will be to full Eastern Market Centre, including its ICDMs) Applicant Qualifications • Bilingualism is a requirement (English/French) • Good understanding of and ability to leverage administrative, shared services and post-sale resources, processes and systems. Related field support experience – Billing, Leasing, Admin Rep or BSR, a definite asset as well as knowledge of Printing Services business • Strong systems literacy knowledge