What is this role about? You will be a trusted advisor to clients by listening to understand their needs and helping simplify and guide their financial decisions. BMO offers clients a full range of products and services to meet their needs and you will help in choosing from wide range of options. (Products and services include investments, new accounts, MasterCard products, overdraft protection, telephone/web banking registrations and support, bill payment registrations, processing and general inquiries.) You will identify sales opportunities to grow the business while providing superior customer service. Help us to deliver on our vision to be the bank that defines great customer experience, providing exceptional customer service and sales support to our customers by bringing clarity to their financial decisions and guiding them to the right product and services. You will act as the primary contact for customer-focused conversations in a fast-paced, goal-focused, dynamic, team environment. Bring your passion, skills, and commitment, and earn the opportunity to build a career at BMO! You recognize that by matching clients with the best products and services for their personal financial needs we are helping to give customers confidence in BMO as well as deliver great customer experience. BMO uses a balanced scorecard approach between sales, customer service, productivity and compliance to measure employee performance. Whether you are looking to begin a career, re-enter the workforce, or transition to a new career, the Customer Contact Centre (CCC) is an excellent opportunity for you to turn your potential into performance. The CCC offers in depth training and coaching, best-in-class contact centre practices and continuous career growth opportunities. Following the completion of training that will start on December 9th, 2013,, candidates must be available to work for the evening shift between 2pm and midnight.