URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your minimum hourly pay rate expectation and first available start date : E-mail to [email protected] The recruiter in charge of this role is Valentin. AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=006862 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is well-established major bank, situated in Montreal, QC. They are looking for a Bilingual Help Desk Analyst This is a 4 months contract position with a strong possibility of extension. Description: • Providing technical assistance to end users by answering questions and resolving computer desktop problems for internal clients via telephone by remote access • Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities in ticketing system (remedY) • Conferring with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Requirements: • Minimum of High school degree • 2 years of experience in a help desk position • 2 years of experience in customer service • Bilingual is required (French and English 10/10) • Knowledge of Windows 7 • Flawless communications skill • Experience with ticketing system • Team spirit • Professional and personable Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply ! When you have some time please register in our data