URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] The recruiter in charge of this role is Piritheep After you have submitted your resume via e-mail please complete the application for this specific job by clicking "Submit Your Resume for this Job" at the bottom of this page to match your resume to the job. https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=006579 PLEASE CLICK LINK TO GET FULL JOB DESCRIPTION If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on "Database Registration" If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is well-established major bank situated in Montreal, QC. They are looking for a Bilingual Help Desk Analyst - Banking exp. This is a 12 month contract position with a strong possibility of extension. SUMMARY: Responsibilities include: Specialists are responsible for providing technical assistance to end users by answering questions and resolving computer desktop problems for internal clients (BMO employees) via telephone by remote access. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities in ticketing system (remedY) Confer with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Required Skills: -Minimum of High school degree -2 years of experience in a help desk position -2 years of experience in customer service -Bilingual is required (French and English 10/10) -Windows 7 -Flawless communications skill -Experience with ticketing system -Team spiri