My client is a well-established bank, situated in Montreal, Quebec. They are looking for a Bilingual Customer Service Representative. This is a 6 months contract with a very high possibility of extension. (Temp to Perm Position) E-mail to [email protected] Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: <BR>• High School Diploma or equivalent. <BR>• 1 to 3 years customer service related experience required. Skills and Competencies: <BR>• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. <BR>• Ability to work independently and manage one’s time. <BR>• Ability to comprehend and communicate in more than one language. <BR>• Ability to accurately document and record customer/client information. <BR>• Previous experience with computer applications, such as MS Outlook or data entry software. <BR>Major Job Duties and Responsibilities: <BR>• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. <BR>• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. <BR>• Refer unresolved customer grievances to designated departments for further investigation. <BR>• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.<BR>Education and Accreditation <BR>• Completed high school education, or equivalent work experience Qualifications • English and French expert level •Passion for helping customers •Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems <BR>•Strong communication skills (over the telephone and in person) • Solid computer and multi-tasking skills •Team player<BR><BR>•