URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to <A href="mailto:[email protected]">[email protected]</A> <BR>Please put the job title as your subject line: <BR>The recruiter in charge of this role is Sheena<BR>Our client is well established bank seeking a Bilingual Customer Service Representative<BR>Location: Montreal, QC<BR>Duration: 6 months contract with strong possibility of extension<BR><BR>Job Description <BR>Summary: <BR>• Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. <BR>Education/Experience: <BR>• High School Diploma or equivalent. <BR>• 1 to 3 years customer service related experience required. <BR>Skills and Competencies: <BR>• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. <BR>• Ability to work independently and manage one’s time. <BR>• Ability to comprehend and communicate in more than one language. <BR>• Ability to accurately document and record customer/client information. <BR>• Previous experience with computer applications, such as MS Outlook or data entry software. <BR>Major Job Duties and Responsibilities: <BR>• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. <BR>• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. <BR>• Refer unresolved customer grievances to designated departments for further investigation. <BR>• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.<BR>