Network Operations Center (NOC) Admin who will perform troubleshooting using tools and utilities to resolve system/?network performance and related system/?network issues.? Essential Job Functions: - Provide support and assistance for primary and secondary level troubleshooting. - Work/Liaise with other facets of IT which includes Engineering/Development. - Maintain and manage a working knowledge of our propriety web based applications and systems. - Experience with ticketing systems. - Good communications skills. - Familiar with HTTP, FTP and SFTP protocol. - Familiar with Unix, Linux and Windows environments is essential - Experience working with DNS / DHCP - Engage in active network, server, and application monitoring to ensure high availability at all times. - Troubleshoot Network and proprietary applications - Administer the Client base & portfolio from a Technical perspective Education / Experience Requirements: - 1 – 2 years prior NOC experience - A good understanding of the principles of service support as defined in the ITIL framework and experience implementing ITIL practices - Excellent interpersonal skills - Desire to learn and adapt to new technology