URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations and a telephone contact number: E-mail to [email protected] Please put the job title as your subject line: The recruiter in charge of this role is Prakash AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link: https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=004508 If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is well-established in the printing and consulting industry. They are looking for a Bilingual Technical Service Scheduling Specialist to work in Montreal, QC. This is a short term assignment with the possibility of extension. Primary Responsibility: The goal of the position is to successfully close service calls with accurate data within 3 days of the service call being completed. Tasks / Activities: The primary task is entering the call close data into the service application and closing the call within 3 days of it being completed. This involves the following activities • Reviewing the call close data reported by the technicians for accuracy and completeness. If required following up with the technicians to attain the correct information. • Monitor company’s service calls on a national basis identifying those that may be complete. • Following up with technicians to retrieve the call close information. • Sometimes their submissions are not timely; escalate issues as appropriate, Communicate emergencies Liaise To perform these tasks the candidate will need to deal with the following positions on a day to day basis. • Customer Service Professional • Service Scheduling Specialist • Stakeh