CBV Collection Services Ltd. is a leading provider of collection services for over 80 years with clients in the financial, telecommunications, and government sectors. We are looking for motivated and career-focused individuals who believe in providing the best service and results for our clients. Tasks: - Communicate with debtors, with the intention of negotiating payment by following established procedures and considering the needs of the client - Updating client files - Achieving personal, team and company targets, while maintaining the highest quality and integrity of work - Analyzing problematic accounts with the manager or the supervisor and recommend appropriate action Requirements: - High School Diploma - Bilingualism (French and spoken, read, written English) - Good knowledge of computer systems, primarily Microsoft Office - The ability to be firm, yet act in a in a professional and courteous manner with our customers. -1 to 2 years of experience in Collections, Sales or Customer Service - Ability to analyze difficult situations, and show good judgment in problem resolution - Great communication and listening skills, strong negotiation skills a must! General Criteria Essential - Experience in Collections, Sales or Customer Service Essential - Bilingualism Essential ? High School Diploma