Specialist, Commercial Services-1600015979
Permanent position, 37.5h per week
Work schedule: candidates must be fully available and flexible from Monday to Sunday, between 8am to 8pm
Responsabilities:
Primary focus is providing exceptional service with ownership for first point of contact resolution for PCCG Commercial clients who prefer to use alternate channels (i.e. phone, internet or email)
Retaining and expanding the profitable business of customers and providing excellent customer service to achieve growth, service and profitability objectives
Ensuring timely and effective resolution of any customer request, including those that are forwarded to other Bank or non-Bank groups (i.e. Branch, Mutual Funds Call Centre, etc.)
Use discretion to service customers within specific working guidelines
Build, enhance and protect relationship with CLOB Direct clients through provision of sophisticated and specialized commercial banking products and services
Responsible to meet/exceed productivity targets, sales referral and customer satisfaction goals.
Qualifications:
University Degree/College Diploma or High School Diploma and equivalent work experience
At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
To submit your application for this job, please go to:
https://bmo.taleo.net/careersection/2/jobdetail.ftl?job=1600015979&lang=en_GB
BMO Financial Group is committed to an inclusive and barrier-free workplace. By embracing diversity, we gain strength through our people and our perspectives.