Service Administrator (Major Bank & payment processing exp)

Posted on 16-Apr-2015 21:11
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URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected]

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The recruiter in charge of this role is Marie
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=011114

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our well established banking client is looking for Service Administrator (Major Bank & payment processing exp)
Location: Montreal, QC
Duration: 12 months contract with possibility of extension.
Hours: 8.5 hours (including lunch) in a 7:30am – 6:30pm shift. Must be flexible to work varied times throughout this time frame.
LOB: Wire Payments and Processing

Job Description:
Daily Responsibilities:
• Answering customer calls to initiate wire transfers for personal and commercial clients from Canada, US or other foreign countries
• Provide advice to internal business partners and peers to support the completion of wire payments and processing.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.
• Handling 25-30 phone calls daily
• Inputting wire transfers which are received via phone, fax, and email
• Interacting with teammates, customers and other lines of business such as Help Desk, Investigations