Principal Accountabilities
Conducting outbound phone interviews
Ensuring that you reach the target respondent and scheduling call backs as necessary
Follow strict industry quality guidelines for obtaining consistently unbiased data
Practice good customer service/telephone techniques at all times
Maintains confidentiality of procedures, scripts and respondent information at all times
Adhering to industry quality standards
Qualifications
Requirements
High school completion or equivalent
6 months of customer service experience
Excellent communication skills
Clear speaking voice
Reading ability
Ability to work independently
22 hours of evenings and weekends a week, and 20 hours of weekends a month OR 22 hours of daytime a week
Technical Requirements
Quiet home office space with a landline corded phone (i.e. VOIP or other internet phone services, cordless phones, and cellular phones are not compatible)
A computer with Windows XP SP2 or higher, minimum 1GHZ single core or dual core processor with at least 512MB of RAM (Mac acceptable if Windows is installed)
Internet access with a minimum speed of 3mbps
Wired internet connection; Wi-Fi not compatible
Noise-cancelling headset that plugs into the corded landline phone (i.e. USB is not compatible)
Computer proficiency with Word, Excel, Email
Internet Explorer 8/9/10 (i.e. IE 11 is not compatible)
Located within the local calling area of Montreal (514, 438 or 450)
Physical Requirements
Ability to use a computer keyboard
Work environment is indoors, and majority of the time is spent sitting at a desk in front of a computer
Apply online at:
http://opinionsearch.com/en/work-home