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Guest Services Agent - Marriott Sherbrooke Conference Centre (17001JWH - Offering in Montreal, Quebec

Posted on: 16-Aug-2017 14:53         Views: 47

Here’s To Your Journey with Delta Hotels

Delta Hotels is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Delta Hotels by Marriott Sherbrooke Conference Centre located at 2685 Rue King O, Sherbrooke, QC J1L1C1 is currently hiring a Guest Services Agent.

Responsibilities include: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.


To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17001JWH
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2685 Rue King O, Sherbrooke, QC J1L1C1
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