Job Description:
This unique servicing position offers an associate the opportunity to be part of a servicing environment that is looking to make the customer experience simple,
yet effective, while minimizing customer effort.
This position requires self-directed, fast-paced resolution of a variety of phone inquiries in a customer-oriented environment. The ideal candidate will be able to clearly and concisely describe, express, and exchange relatively simple or complex account situations and outcomes to customers. The ability to express information, instructions, or descriptions so that our customers will understand them is essential to a
successful service resolution. In addition, active listening skills are critical to ensuring our customers know we are resolving their issues accurately every
time they call.
Associates will be responsible for fielding inbound calls from customers and will
also make outbound calls to ensure any outstanding service issues are resolved in a timely manner.
Associates will also contribute to process and customer experience enhancements that will enable a World-Class servicing experience.
Other Responsibilities:
- Good verbal and written communication skills
- Passion for servicing customers
- Self-motivated
- Ability to learn in an ever-changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Ability to research effectively using the Internet
Hours of Operation: Monday - Friday,
8:00am-3:59pm; schedules are variable.
Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or Military Experience
- At least a year Customer Service experience
Preferred Qu