URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number:
E-mail to [email protected]
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The recruiter in charge of this role is Prakash
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Our client is well-established in the printing and consulting industry. They are looking for a Customer Relations Specialist in Montreal, QC to work on a long term ongoing contract.
Major Responsibilities
Provide support to Managers and successfully leverage processes and resources for order entry, equipment delivery and installation, billing and other customer administration or shared services as well as processes and resources for post-sale such as service, supplies and systems
Take ownership for and solve specific problems and issues that are identified, using a closed loop process
Log all issues and develop a database of key problems in order to develop corrective strategies for systemic problems
Comprehend issues and elevate to the appropriate personnel for correction
Establish and maintain an effective partnership with Managers (initial focus will be Quebec and ultimately support will be to full Eastern Market Centre, including its ICDMs)
Applicant Qualifications
Bilingualism is a requirement (English/French)
Technical expertise with Oracle system if possible
Multi-task person who wants to evolve
Good understanding of and ability to leverage companys administrative, shared services and post-sale resourc