Looking in Montreal, Quebec : Customer Contact Agent - Everyday Banking - Full time - Montreal - SEVERAL EVENING POSITIONS AVAILABLE!

At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

Our Business
Our Personal and Commercial line of business is the retail and commercial banking arm of BMO Financial Group in Canada, serving individuals, small to medium-sized and mid-market businesses. We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone.

Our customer contact centre teams help customers online and by telephone in a dynamic, fast-paced environment. Discover the satisfaction of helping customers achieve their financial goals. Paid training, on-the-job coaching and varied career possibilities give you the support you need to turn your potential into performance.

Transportation premium of 25$ per work shift will be offered to candidates working evening shift until 2:00am.

Position Summary
As a front line contact center employee you will play a critical role in delivering great customer experience for customers calling BMO to do business over the phone. You will build, enhance and protect relationships with customers through listening, problem solving and recommending products, solutions and services. You will proactively identify sales opportunities, including cross-selling opportunities to other groups within BMO.

Applicants are required to be available Monday to Friday from:
6:30am - 2:00pm (morning shift) OR
7:00am - 8:00pm (day shift) OR
10:00am - 9:00pm (mid-day shift).