Bilingual Inbound Customer Service Representative with Call Center & B

Posted on 29-Jan-2015 9:55
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URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to: [email protected]

Please mention the job title above in the subject line
The recruiter in charge of this role is Sunita
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=010691

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
One of our well established banking client is looking for Bilingual Inbound Customer Service Representative with Call Center & Banking Exp
Duration: 1 year contract with high possibility of going permanent.
Location: Brossard, QC

***Working hours: Monday - Friday 730am-9pm and Saturday 9-5pm Must be Flexible***

Please forward your resumes in an ENGLISH MS Word document only
Job Description:
Under the direction of the Customer Service Team Leader, the Customer Service Officer is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the established Customer Service Policies & Procedures.
• Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
• Assist in a service standard objective of answering 70% of all calls within 30 seconds.
• Achieve and maintain quality monitoring scores of at least 85% monthly.
• Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
• Provide accurate and up to date information t