Bilingual Customer Service Representative (Major Bank, $18/hour)

Posted on 19-Sep-2014 10:17
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URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to st [email protected]
Please put the job title as your subject line: The recruiter in charge of this role is Stacey
“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !”
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
My client is a well-established bank, situated in Montreal, QC. They are looking for a Bilingual Customer Service Representative (Major Bank, $18/hour)
This is a 6 months contract with a possibility of extension. (Temp to Perm Position)

Job Overview:

Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Education/Experience: High School Diploma or equivalent. 1 to 3 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to comprehend and communicate in more than one language. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Major Job Duties and Responsibilities: Resolve customers’ service or billing complai