Bilingual Customer Service Representative

Posted on 3-Feb-2015 14:53
Views 340

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected]
Please put the job title as your subject line: The recruiter in charge of this role is Norman
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=010717

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

My client is a well-established bank looking for a Bilingual Customer Service Representative
Location: MONTREAL, QC
Duration: 6 month contract with a possibility of an extension.

Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Major Job Duties and Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills and Competencies:
• Verbal and written communication skills, attention to