URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected]
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The recruiter in charge of this role is Kathrine
AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:
https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=007724
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
My client is a well-established bank, situated in Montreal, Quebec. They are looking for a Bilingual Customer Service Agent (Banking Sector) This is a 6 months contract with a very high possibility of extension (Temp to Perm Position).
Job Overview
Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education/Experience:
High School Diploma or equivalent.
1 to 3 years customer service related experience required.
Skills and Competencies:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to comprehend and communicate in more than one language.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Major Job Duties and Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inqu