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The recruiter in charge of this role is Marie
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One of our well established banking client is looking for Bilingual Customer Service Administrator (Strong Customer Service Exp)
Location: Montreal, QC
Duration: 12 months contract with possibility of extension.
Job Description:
Customer Service Administrators primary task is essentially to assist customers with their inquiries
Takes ownership of any inquiries that cannot be resolved at point of contact and drives resolution for the customer.
Effectively manage and take ownership of customer inquiries (mail, fax, phone, email) through to resolution
Research and analyze customer issues and recommend solutions within empowerment guidelines
Process billing adjustments with a high level of accuracy
Effectively interface with other internal departments as required
Escalate issues to resolve inquiries within an acceptable timeframe
Ensure excellent customer experience
Required Skills:
University degree, Community College Diploma or business equivalent
Customer-focused
Bilingual French & English - mandatory
Excellent problem-solving and communication skills (verbal and written) skills
Self motivated, organized with strong attention to de