Associate, Customer Contact Centre-1600003619
Description
Do you have what it takes to exceed our customers expectations? Were looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.
At BMO Financial Group, the customer is always front and center. Thats why were focused on providing them with sound financial advice through meaningful conversations. In this role, youll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and youll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.
Qualifications
As a Customer Contact Associate, you will:
Act as a first line of contact and trusted consultant to our customers
Understand our customers' needs and recommend the right products and services to meet them
Use critical thinking to remain solution-focused and recognize the big picture
Identify opportunities to help our customers and grow our business
Bring your passion for customer service, along with:
A positive, enthusiastic attitude, with strong people skills
Fluency in both English and French
Flexibility to work a variety of shifts in our 24/7 Customer Contact Centre
The ability to multi-task, with above-average computer skills
Were here to help our customers, our community and our colleagues. As a member of our team, well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, well help you gain valuable experience, broaden your skillset and achieve your goals.
At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a